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A brand’s value is its voice. Authenticity strengthens brand authority. A communication strategy institutes the concrete foundation of customer engagement, trust and loyalty. The style and true essence of your messaging has a significant influence on buyer confidence. What matters is relevancy, precision, compelling expression, vivacity and a positive experience. Detouring outside ‘customary’ content and daring to be expressive and novel are how today’s innovators deviate from the standard bearers. To be resonating requires the art of persuasion.

We are experiencing a major health crisis across the globe which impacts businesses of all sizes and requires clear and constructive messaging.  

 An organization is judged by how it performs in both thriving and volatile moments, placing the greatest weight on how effective they share information, reveal their confidence and character, encourage and motivate, and focus on progress and positive momentum.

Continue reading “Art of Persuasion: Optimize Communications and Brand Messaging”

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There has been a sea change to life as we know it.  We’re pierced with a catastrophe consciousness that permeates every element of emotion. Stabilization feels vastly far off.  Truth is, bringing our axis back in balance will take time.  For that reason, we must now remind ourselves… What am I here to do?  What matters to me? If I am to lead, what does that look like in this crisis?

There is no such thing as easy success, simple fortune nor sure-fire leadership.  All require a constant effort, reaching deep inside to find the mental and moral fortitude to persevere, be resilient, demonstrate grace, express gratitude, overcome fear and pursue your passion despite difficulties, obstacles or naysayers.

Withstand the sense of danger… and be vulnerable. Walk and live your purpose with authenticity. Don’t settle for the trail already blazed – make your path, even if it takes you to unlikely places. Always keep growing and know that every failure is both an opportunity and an ambit of learning. 

Like clay, we have the ability to shape life at every turn. There is no formula for success, only a foundation of principles, requiring determination, fervent pursuit, discipline, a fierce faith in your ambition and the humility to own the mistakes and missteps that come along the way.

Your ability to thrive will require tremendous practice, patience, endurance and pure courage. Build slowly, master your talent, stitch your story, and don’t ever stop being hungry to achieve your own excellence.
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There are a wide range of models and principles around operating a lean business. While being ambitious and driven are admirable, there are many challenges and pitfalls that could undermine your genuine interest in rapid growth.

The primary objective of ‘lean’ is sustainable progress, which may include reducing errors, eliminating unnecessary costs, raising performance, targeted augmentation, customer experience optimization etc.

A high level framework:

  • Build Value
  • Create Impact
  • Increase Velocity & Pace of Production
  • Perform Project  and Priority Mapping
  • Streamline Processes
  • Reduce Workflow Inefficiencies
  • Lower Costs

Continue reading “Leaning Into a Lean Approach”

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At a time when technology and touch points dominate commerce, brand and marketing strategies are becoming increasingly fluid. To ensure your programs deliver the desired results, consider the following:

#1

Tie Projects to the Company’s Mission and Vision

Start by asking – what is needed most?

  • Brand Awareness
  • Revenue
  • Launch or Relaunch a Product
  • Introduce a New Service
  • Customer Retention
  • New Market Penetration
  • Expanded Market Reach
  • Acquisition of Leads
  • Conversions
  • Website Visitors
  • Inquiries / Chats
  • In-Store Traffic
  • Referrals
  • Re-engagement
  • Subscriptions
  • Loyalty
  • Auto Reorders
  • Build or Rebuild Trust

Continue reading “12 Aggregated Pointers for Today’s Marketer”

A brand has a broad array of components such as graphics, messaging, style guide, logos, marketing materials, business templates, video files, signage, event provisions, promotional designs and many other resources. Managing these assets effectively with essential protocols requires a centralized system that has features such as:

 

  • Directory mapping
  • File hierarchy
  • Browser-based interface
  • Optimal findability
  • Ease and speed of import / export
  • Preferred display options
  • Categorization and configuring models
  • Well-defined naming conventions
  • Customizable taxonomies to allow for industry-specific classifications
  • Metadata for search optimization
  • Accessibility permissions and controls
  • Security functions
  • Detection of duplicates
  • File lifecycle tracking
  • Administrative tools including file transformation, resizing & transcoding
  • Auto-generated notifications and alerts

 

Many companies still rely on depositories that consume a tremendous amount of time for manual management. Further, depository link sharing rarely has longstanding dependability.

 

While it may be challenging to offer a concise ROI for investing in an asset management system, the organizational gains are significant & time-savings is a cost benefit that will payback appreciably. Avoid the stockpile implications – and don’t put your assets on the line!

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A Marketing leader must serve as a powerful brand voice and ambassador, as well as a pragmatic change agent in pursuit of market positioning in the digital age.

 

How do you constructively and convincingly establish a formidable marketing axis?

 

#1 Knowledge

 

Continually get exposure across your industry and the competition, gaining critical insights on cutting-edge business practices. Seek out trends, anomalies, disruptions, and novel ideals that are essential to weigh and factor them into your chartered course.

 

Similar to a sales or operations leader, those overseeing brand and marketing programs must be subject matter experts with well-defined action plans.

 

#2 Strategy

 

I’ve discovered that one’s approach to business is everything. Being open, curious, agile and engaging are the foundations to flourishing as a valuable leader, partner and team member. Strategy requires a 360 degree view.

 

And being meaningful to your audience matters. A company’s business strategy must be, above all else, relevant and applicable, as well as capable of being successfully achieved and measured.

 

#3 Performance

 

Some insights to construct and execute your project in thriving fashion.

 

  • Articulate well and be specific
  • Set goals, milestones and benchmarks in advance
  • Envision and communicate future needs and requirements
  • Avoid an idealistic approach and rigid tactics
  • Adopt realistic expectations
  • Prepare for obstacles and constraints
  • Challenge assumptions
  • Address concerns and overcome objectives
  • Assess proposed shifts with prudence and diligence
  • Monitor momentum (or lack of)
  • Track performance against milestones
  • Evaluate progress and analyze results

 

#4  Digital Rapport

 

We are saturated in messaging, moments and ‘must haves’.  There needs to be breathing room and a balance of touch points, cadence and social bearing.  Allow the audience to gravitate at their pace, not on your demand.

 

Lean into them, don’t loom over them.

 

Share an affinity, don’t shout a message.

 

The user journey must demonstrate commonality at its core along with intrigue sprinkled throughout the landscape.  It’s imperative to remember that the aim is for a unique, persuasive and enduring experience.  Make your business model sufficiently experimental and permeable to continually modify, reallocate and curve direction, which must be closely tested to assess market penetration and customer responses.  

 

#5 Final Thoughts

 

Frequently research and refresh your company’s business intelligence to ensure your strategy doesn’t become stale or antiquated.

 

Be open to changing course when evidence clearly shows a need to pivot.

 

And of utmost importance, go for a joy-ride in your work! Let the love in! Having a true, deep passion for you work means you get to live the dream.

Make It Happen Note

Ecommerce is driven by consumer intent and buying behaviors. An online merchant must present their product or service in an environment that is intuitive, familiar, trusted, motivating and seamless. 

 

A website’s primary objective must be to eliminate the distance that exists between the user and the brand, including economic, cognitive, physiological, emotional, awareness and significance. 

 

Successfully reducing ‘gaps’ requires optimizing key aspects of an application, such as:

 

  • Navigation and hierarchy 
  • Process flows
  • Interface design
  • Orientation structure
  • Mobile configurations 
  • Visual experience
  • Content merit and arrangement 
  • Data display and acceleration
  • Personalized components

 

Understanding intention starts with identifying the different motivators:

 

  • Purchase – price, discount, incentives, shipping fees
  • Information – seeking to answer ‘who, what, when, where, how’
  • Location – nearest to the user, directions, maps and routes
  • Experience – desire to be inspired, enlightened or entertained
  • Explicit – based on one or more specific keywords

 

The architecture of a website will dictate how well customer engagement and actions are achieved. Usability and findability require blending creative and compelling experiences with the science of online interaction behavior.

 

For those building the user interface, make it a priority to be data-informed, using business intelligence to identify consumer drivers. And design first for platform structure, data taxonomy, and navigation before presentation and context.

I’m a firm believer that writing is both an art and a science.  Strategy is a requisite to any composition. The job of a marketer is to anchor the brand by applying uniquely framed messaging which leaves a potent first impression. 

 

The goal is clear – steer engagement by crafting compelling content that is highly relevant and contextual.  Clarity is an exercise of dexterity by stripping out nuances and leaving logical interpretation. Effectively conveying a message means tapping into a precise purpose and then trimming out the rest.

 

Copywriting Tips

 

  • Have a defined objective and a target result
  • Gain insight on the audience you’re aiming to reach
  • Use action verbs, not passive
  • Write in present and future tense, not past
  • Avoid repetition, emphatics and long sentences
  • Draft digestible portions for a reader to consume
  • Create experiences through words
  • Show value and champion it
  • Insert emotives – in small doses – ranging from playful to powerful
  • Layout content in balance with other elements and features
  • Be devoted to digital SEO
  • Enticement and engagement means being artful, persuasive and entertaining
  • Specify a next step or action

 

Apply content practices that reverberate with customers, and offer a level of familiarity and confidence.

 

Remember this – people reading your words are asking themselves the following:

 

     What does this mean to me and why does it matter?

     What is the intention and does it better me or my business?

 

A major challenge for many companies is finding the right weights between commercialized content that specifies and differentiates the offering and story-like messaging that distinguishes the brand. Inscribing too far into one approach leaves a portion of your audience dissatisfied.

 

Finally, writing that leads to decision-making involves numerous factors. Each scenario is as unique as the person in it. Essential to your strategy is having impact.  Once published, always perform an evaluation to pinpoint successful triggers. Ultimately you are seeking to optimally understand your audience’s filters, emotional reactors and motivational patterns.  To learn how best to build content, first explore their resonance to earlier work and then ideate from that vantage point. 

 

Of course, the only thing more daunting than acclaimed writing is an unrealistic deadline! 

Design is a vital piece of the Marketing spectrum, influencing an audience by evoking thoughts and emotions and driving performance. A brand expresses itself through design, aiming to attract and engage people for whom the visual experience is resonating and appealing. 

Most of the information that we process is optical, which means that our ability to create powerful designs is essential to our communication capabilities.

 

Elements of Design

  • Hierarchy, Symmetry and Direction
  • Text Placement
  • Typography Styles, Weights, Sizes
  • Layout, Format and Sizing
  • Use of White Space and Line Leading
  • Images, Graphics and Shapes
  • Effects and Animation
  • Colors, Lightness and Shades
  • Icons, Indicators, Gestures, and Symbols
  • Balance, Alignment and Proportion
  • Contrast, Emphasis and Repetition
  • Lines, Patterns and Textures
  • Commonalities, Groupings and Variety
  • Rhythm and Harmony

The practice of design requires the following:

  • A clear objective and a defined outcome
  • Definition of the dominant expression, mood or emotion
  • Knowledge of the intended audience and what they gravitate to
  • Simplistic initial draft with the ability to scale up
  • A foundation that is guided by space, contrasts and alignments
  • Assess each aspect of a design for value, prominence and appropriate placement
  • Eliminate constraints and complacency by getting out of the proverbial box to challenge your creativity
  • Test versions of a design with specific differences (i.e. color schemes, layouts, messaging, CTA) to assess response levels
  • Embrace that visual messages are more likely to be consumed than excessive content
  • Randomness can be confusing – create a reliable flow and progression

 

Most essential is to bring passion to your designs and cavort with your imagination! 

Showcase your work and be willing to hear the feedback, both favorable and critical. Of importance is to understand that design is subjective and based on partiality. We cannot deny personal preferences. With that in the forefront of your mind, allow opinions to be shared with recognition that their input is not a judgment, simply a viewpoint.

Design is powerful and persuasive. Give it magnitude. Structure your production process to give design the wherewithal to be discoverable, flexible, visionary, effectual, artistic and a paramount expression of the brand.

Many people believe the terms machine learning, big data, AI, neural networks and data science are interchangeable. There are distinctions to each that will be critical to understand in order to tactically architect your data-driven programs.

Data Science is a discipline that involves the study of data and the methods used to capture, store and analyze in order to mine valuable insights and unearth patterns, correlations and other key understandings.

Big Data involves the systems and processes utilized to manipulate, manage and analyze high volume and complex data sets.

Machine Learning encapsulates the algorithms and statistical models that computers apply to data to execute tasks, forecast outcomes or identify trends, patterns and precedents.

AI (artificial intelligence) is the growing science of machines demonstrating intelligence using information from which it learns, reasons and makes independent corrections.

Neural Networks are a system of algorithms, considered to be somewhat configured like the human brain, designed to find patterns by processing, interpreting, labeling and clustering data points.

Data is meant to be action-oriented with a value extraction. Data science involves several areas of expertise including data engineers, analysts, researchers and designers.

Common goals are to create pathways to problem solve, reach peak performance, develop business tactics based on sales patterns, garner project insights or other defined objectives.

Essential to any data science initiative is to evaluate the usability and application of the results to ensure its benefit and ROI.

Cloud computing has significantly advanced conditions and accessibility for data science to be utilized by companies of all sizes.

Data science is designed to handle, optimize, manipulate and effectively manage the four Vs of information:

     1. Volume [quantity]
     2. Veracity [quality and accuracy]
     3. Variety [range of types and diversity]
     4. Velocity [speed]

Important Considerations

• Data frame sets and structure – look at whether the data is standardized and labeled or raw and unstructured

• Throughout any project, there will be requirements for data cleansing, processing and refining

• With the understanding that there are numerous variables within data, several iterations and validation of outputs are necessary

• Evaluate patterns, classifications and correlations using predictive or prescriptive practices

• Don’t underestimate the time and resources required for preparation, standardization and cleansing of data to make it actionable.

• Pay close attention to ethics, privacy rights, regulations and other critical factors when utilizing data and know when you must expressly share sources and obtain informed consent.

While data science may appear to be vast and dense – there is a viable blueprint for developing a practical and scalable application that can powerfully serve your company by providing otherwise unknown insights. Grasp the opportunity to make data a fundamental tool that can drive far more formidable strategies – giving you a real boost in competitive positioning and smart spending.