Social Media has become a key component of business development and brand engagement for companies across industries and of every size. Because business models and objectives are unique, there are logically a wide number of strategies employed to attract attention, create opportunities and connect with the target audience.
While we fully expect social interactions and activities to be different, there are tactics and trends that can benefit all kinds of organizations in pursuit of brand lift and higher profitability.
Tip #1 A Bridge, with no Toll
Use social media as a customer journey bridge. As you develop touch points and test campaigns, use social platforms as a means to bring people from one interface to the next. A barrage of email reminders or website pop-ups can be annoying, whereas creative social posts that are boosted and shared will have greater appeal. The more visually compelling the better.
Tip #2 Love Thyself, and Social Media
Smart marketing has a foundation of evolving strategies, utilization of influence and persuasion to garner attention, balancing efforts across channels, and continually aiming to strengthen relationships.
The primary value of social media includes:
- create moments that delight, inspire, inform and engage
- opportunity to listen to customers
- build credibility
- develop a community around your passion and purpose
- turn customers into advocates
- expose your brand to new customers
- offer ease of actions (to shop, to access, to request assistance)
At the start of every week, set tasks that will advance each of these values. Progress in a brand’s social presence and potency is a measure over time and offers significant long-term gains.