3D rendering of cyberpunk AI. Circuit board. Technology background.

 

 

For the 2024 election, people have a broad range of viewpoints and judgments. For some, the outcome of the election is considered a turning point and for others it was a day of reckoning. 

Whether people consider the political event as being affirming or distressing, there are significant aftereffects that should be dissected to further enlighten us. 

While a national election does not have a direct correlation to digital branding (as marketers are not handling crime, federal regulations, identity politics, economic policies, global conflicts, etc.), we can examine how two parties presented their messaging to America and glean how well they ‘broke through’ and engaged the voters.

Brands need to dismantle the candidates’ communication and persuasion style to understand which of them had an impact and compelled a favorable vote.

One can point to a myriad of variables and statistics, and lean on widespread hypotheses, to summarize the outcome. From my position within the digital & marketing domain, I look at four key factors – engagement, messaging, value proposition, and the utilization of data to drive strategy.

Let’s cut this open and consider the following from a branding standpoint:

THE CRUX OF A WINNING FORMULA

Immerse in the data, which entails penetrating research, in-depth analysis, full-scale planning, and persistent execution.

There are two critical forms of digital currency – audience attention and business data.

Attention is limited. It is either goal-driven or stimulus-driven. Words must be articulated based on one of those drivers. And there are certain messaging inputs that help to capture attention including creating contrast, reiteration, and being memorable.

Business data is often siloed, inaccessible, and fractured.  Additionally, data cleansing and standardization are tremendously time-consuming. No matter the challenges, data illuminates and illustrates… it is the critical source of light in any North Star initiative. To position a brand for strategic planning, performance forecasting, and innovation, data must be available, structured, queried, and analyzed.

Continue reading “A Defining Moment – Digital Strategy Insights from the Presidential Election”

christmas-decorations

 

The top priority for your team during the holiday season is instant and effective customer support. From live chat, chat automation flows, and AI-powered chatbots to email, phone, and messenger integrations, a brand must offer real-time assistance to reduce bounce and abandonment rates.

 

Ahead of the holidays, perform a tune up and testing of your technology. Validate hosting services, optimize web speed and performance, establish advanced security measures & firewalls, revisit compliance, governance, and privacy protocols, perform load testing, confirm scheduled back ups, and monitor data in real-time.

 

Continue reading “Customer Experience – Holiday Mastery Checklist”