Part II: Problem-Solving
Talent comes in many forms. One of the most powerful is problem-solving. It benefits the team (smoother execution), leadership (fewer headaches and distractions), customers (greater service satisfaction) and the bottom line (efficiency reduces costs).
“Problem” is a broad term encompassing an unplanned event, miscommunication, technology jam, team conflict, and trouble in execution. A prominent cause of project failure or delay is the lack of timely, practical, and well-developed solutions to unexpected problems.
People who are skilled in problem-solving have undoubtedly learned from prior experiences. They know how to look at challenges objectively, remove sentiment and emotions from the process, hold themselves fully accountable, and focus solely on a smart solution path.
Insider tip: Start by changing the word “solve”. When contending with a problem, replace solve with detection, exploration, modeling, experimentation, and accuracy analysis.
Troubleshooting also requires being unconstrained by allowing others to influence and persuade your thinking.